Returns & Cancellations

Right of Withdrawal

As a consumer, you have the right to withdraw from the contract within fourteen days without giving any reason. The period begins on the day on which you or a third party designated by you, other than the carrier, take possession of the goods.

To exercise your right of withdrawal, please inform us of your decision to withdraw from the contract by means of a clear statement (e.g. by email to info@1klas.de). Please include your order number. To meet the deadline, it is sufficient to send the notification before the withdrawal period expires.

Return

Please return the goods without delay, but no later than fourteen days from the day on which you informed us of your withdrawal, to the following address:

Petrach e.K.
Stolzenauerstraße 34
28207 Bremen
Germany

The deadline is met if you send the goods before the fourteen days expire.

In the event of a statutory withdrawal, you bear the direct costs of return. You can arrange the return yourself. Alternatively, after express price confirmation, you can order an optional DHL return label from us; the cost of the label will be deducted from your refund.

You are only liable for any loss in value of the goods if this is due to handling of the goods that was not necessary to check the condition, characteristics and functioning of the goods.

Consequences of Withdrawal

If you withdraw from the contract, we will refund all payments we have received from you, including delivery costs (except for any additional costs incurred because you chose a different type of delivery than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive the notification of your withdrawal. For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not pre-made and for whose manufacture an individual selection or determination by the consumer is essential, or which are clearly tailored to the personal needs of the consumer (e.g. individually printed or personalized items).

Complaints, Incorrect Delivery and Transport Damage

In the event of a justified defect, incorrect delivery, transport damage or goods that do not match the description, we do not charge a label fee. In such cases, please contact info@1klas.de with your order number and, if possible, photos. Statutory warranty rights apply.

As of: October 2026